Consumer research

Hangzhou ranks first in consumer satisfaction among 100 cities From China Consumer Association

The following is the Hangzhou ranks first in consumer satisfaction among 100 cities From China Consumer Association recommended by And this article belongs to the classification: Consumer research.

March 13 news, China Consumer Association released 100 cities consumer satisfaction ranking. The definition of “consumer satisfaction” is: in the process of purchasing goods or receiving services, consumers’ emotional feedback on consumption supply, consumption environment and consumer rights protection is the subjective evaluation of consumers in the form of percentage system.

According to the results of consumer satisfaction survey in 2020, the top 10 cities are Hangzhou, Nanjing, Xiamen, Qingdao, Wuzhong, Shanghai, Suzhou, Yantai, Changzhou and Wuxi; the bottom 10 cities are Changchun, Tangshan, Songyuan, Shantou, Hefei, Zunyi, Handan, Hengyang, Kunming and Guiyang.

The survey results show that the satisfaction scores of 38 cities have increased for four consecutive years: Hangzhou, Nanjing, Xiamen, Qingdao, Shanghai, Suzhou, Jinan, Beijing, Nanning, Shenyang, Ningbo, Jinhua, Wenzhou, Chengdu, Quanzhou, Nantong, Weifang, Tianjin, Lhasa, Yinchuan, Linyi and Urumqi Xining, Shijiazhuang, Shenzhen, Taiyuan, Wuhan, Chongqing, Harbin, Zhengzhou, Xi’an, Changsha, Fuzhou, Dongguan, Dalian, Taizhou, Lanzhou and Changchun.

Although the satisfaction scores of seven cities fluctuated, they showed an overall upward trend, including Yantai, Wuxi, Nanchang, Haikou, Xuzhou, Guangzhou and Hefei.

J.D.Power: 2016 consumer satisfaction report Apple watch beat Samsung to win the first place Dongfeng Peugeot at the bottom: more than 90% of apps suspected of excessive collection of users’ personal information China Consumer Association: in the first half of 2018, electronic and electrical complaints ranked first in the commodity complaints China Consumer Association: top ten consumer rights protection public opinion hot spots in 2017 Touniu experience is the worst in travel field. China Consumer Association: the myopia rate of China’s high schools in 2018 is as high as 81%. China Consumer Association: the first comprehensive ranking of SF express service experiential survey in 2017. China Consumer Association: tablet computers are more likely to cause visual fatigue than mobile phones. China Consumer Association: sampling survey of online shopping in 2016 Nearly 30% of consumers do not meet the national standards. China Consumer Association: 60% of consumers are concerned about the consumption environment. China Consumer Association: in the first half of 2020, China Consumer Association has accepted more than 560000 complaints, with a complaint resolution rate of 78%

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