The following is the In 2021 Q1 express service satisfaction data, Shunfeng Jingdong scored the highest From State Post Bureau recommended by recordtrend.com. And this article belongs to the classification: logistics.
According to the data released by the State Post Office, in the first quarter of 2021, the public satisfaction score of user express service was 78.8 points, up 0.6 points year on year. In terms of public satisfaction of express enterprises, the enterprises with scores above 80 are SF express and JD logistics; EMS, Zhongtong express, Yunda express, Yuantong express, Shentong express and Baishi express scored 76-80 (inclusive);
Enterprises with score between 74 and 76 (including 74) were deppon express and Tiantian Express (only from January to February).
In terms of the score of regional public satisfaction, Shandong, Hebei, Jilin, Heilongjiang, Beijing, Jiangsu and Gansu scored more than 80 points (including 80 points), showing a good performance; Tibet and Guizhou scored less than 77 points, with room for further improvement.
According to the survey, in the first quarter of 2021, 98.4% of the users surveyed said that the couriers could pick up the goods at the appointed time, up 3.2% year on year. Users’ satisfaction with the timeliness of pick-up was 83.3 points, up 2.1 points year on year.
In terms of collection service, 68.2% of the surveyed users said that in most cases, the courier wore uniform when collecting express, a year-on-year decrease of 17.4%. Users’ satisfaction with the courier service was 80.1 points, a year-on-year decrease of 1.5 points.
The survey also focused on the impact of epidemic prevention and control measures and the perception of express service users during the Spring Festival. 72.0% of the users surveyed said that the epidemic prevention and control measures had little impact on the timeliness of express service in early 2021. The ability of epidemic prevention and control and service support of express enterprises has been recognized by users.
97.8% of the surveyed users said that they had online shopping experience during the Spring Festival in 2021, and the express delivery enterprise “Spring Festival does not close” can better meet the user’s express service demand.
In the first quarter of 2021, the total time limit of express delivery service was 61.79 hours, 1.47 hours shorter than that of the same period last year, and 0.2 hours longer than that of the fourth quarter of 2020. The 72 hour punctuality rate was 72.20%, increased by 1.23 percentage points year on year, and decreased by 0.63 percentage points compared with the fourth quarter of 2020.
From the perspective of sub links, the time limits of the four links have improved year on year. The average time limit of the processing link in the sending place was 7.52 hours, which was 0.46 hours shorter than that of the same period last year; The average time limit of transportation links was 38.53 hours, which was 0.7 hours shorter than that of the same period last year; The average processing time of the destination was 10.88 hours, which was 0.14 hours shorter than that of the previous year; The average delivery time was 4.86 hours, 0.17 hours shorter than the same period last year.
The respondents of this survey are the top 10 domestic express service brands with the largest express business volume and major market share in 2020. The survey covers all 31 provinces (autonomous regions and cities), with a total of 50 key cities.
The online survey method was used in the express service satisfaction survey, and a total of 15001 valid samples were obtained. A total of 1.5 million valid samples were obtained through systematic sampling test.
China Post Office: the scale of investment and financing in China’s express logistics sector exceeded 100 billion yuan in the first half of 2018 questmobile: 2020 special report on “epidemic of war” in China’s mobile shopping industry National Post Office: from January to November 2020, China’s express business reached 74.1 billion pieces, with a year-on-year growth of 30.5%. National Post Office: in 2020, the double 11 express volume reached 675 million pieces, a record high. National Post Office: in November 2020, the annual express business volume of China National Post Office: as of March 24, 2021, China’s express business volume has exceeded 20 billion, close to the level of 2015. National Post Office: 78.17 million packages will be delivered during the Chinese Spring Festival in 2020, with a year-on-year increase of 110%. National Post Office: public satisfaction ranking of express enterprises in 2020. National Post Office: China’s express business volume will exceed 60 billion in 2019 : in 2020, 651 million express packages will be delivered nationwide during the Dragon Boat Festival holiday, with a year-on-year growth of 47.68%. State Post Office: in September 2020, the number of express packages in China will exceed 50 billion
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