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The following is the Home insurance and Auto Insurance Market Research Report in 2020 From Deloitte Consulting recommended by recordtrend.com. And this article belongs to the classification: Deloitte Consulting , research report.
What features of home insurance and auto insurance can attract consumers most? Deloitte surveyed more than 8000 consumers from eight countries around the world to understand their needs and how the new outbreak has changed those needs.
With the continuous deepening of the impact of the new epidemic on society and economy, many consumers need to focus on the value and flexibility of insurance products in the changing environment and demand. How to solve this problem has become an urgent task for many insurance companies.
In order to explore consumers’ demand for different types of products and services, Deloitte conducted a survey on more than 8000 consumers from Australia, Canada, China, Germany, Italy, Japan, the United Kingdom and the United States, and the results showed the real needs of consumers. Insurance companies can develop new products and services according to the survey feedback, and cooperate with insurance technology companies.
Five major research results:
Consumers advocate simplicity, and hope that the products are easy to understand, easy to buy and use, and the price is reasonable, and believe that they can get reasonable compensation. Based on this, insurance companies can take a people-oriented approach to redesign products beyond consumer expectations.
Some consumer groups have a strong interest in insurance and new product design in other services, but the situation varies greatly in different countries.
Many consumers are worried about the on-board intelligent communication system and home insurance related to home sensors. They are not willing to share the data of cars and home sensors with insurance companies.
The new epidemic situation has promoted the increasing demand for adjustable insurance and the public to adopt online channels. Once this consumption habit is formed, it is unlikely to return to the state before the epidemic.
The survey reveals three opportunities for accelerating growth: simplifying consumers’ understanding and interaction of products, fully tapping the strong demand for parametric home insurance, and providing new products for specific market segments.
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