financial technologyMckinseyresearch report

Improve efficiency and optimize bank customer experience From Digital collaboration

The following is the Improve efficiency and optimize bank customer experience From Digital collaboration recommended by recordtrend.com. And this article belongs to the classification: research report, financial technology, Mckinsey .

It is widely recognized that digital technology is a powerful means to increase profits, improve regulatory compliance and enhance customer experience, and COVID-19 has multiplied the importance of digital technology. For millions of customers, remote access and mobile access to bank products and services is not only a convenience, but also a necessity. Looking forward to the future, as banks continue to seek innovative ways to serve customers in the epidemic crisis, we expect that digitalization will play a more important role.

Our analysis (based on the research before the epidemic) shows that banks with successful application of digital technology can achieve up to 40% profit increase through revenue increase and cost reduction.

“Digital force” requires a variety of capabilities, including advanced analysis, intelligent process automation and digitization. Although the digital level of customer-oriented products and contacts has been relatively high (for example, online customer interaction and mobile payment), the digital level of internal business processes of banks still needs to be improved. If the bank can integrate digital collaboration into business process workflow, it will greatly improve the work efficiency of employees and create great value for the whole bank and even the whole industry.

If you want to get the full report, you can contact us by leaving us the comment. If you think the information here might be helpful to others, please actively share it. If you want others to see your attitude towards this report, please actively comment and discuss it. Please stay tuned to us, we will keep updating as much as possible to record future development trends.

RecordTrend.com is a website that focuses on future technologies, markets and user trends. We are responsible for collecting the latest research data, authority data, industry research and analysis reports. We are committed to becoming a data and report sharing platform for professionals and decision makers. We look forward to working with you to record the development trends of today’s economy, technology, industrial chain and business model.Welcome to follow, comment and bookmark us, and hope to share the future with you, and look forward to your success with our help.

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button