The following is the Research on customer complaint behavior of passenger car in China in 2020 From Kairui saichi recommended by recordtrend.com. And this article belongs to the classification: User Research, research report.
According to the 2020 Research Report on China’s passenger car customer complaint behavior, the domestic passenger car customer complaint behavior presents the following characteristics:
The industry average value of China passenger car complaint mitigation index (CCRI) in 2020 is 438 points, which is higher than that in 2019.
• Consumers’ awareness of safeguarding their rights has been awakened, and nearly 30% of the complaint customers have used laws and regulations to safeguard their rights in the process of handling complaints.
• Customer complaint behavior is closely related to its values. Interest driven behavior is more intense in the process of customer complaint, and the harm to the brand is also greater.
• The marginalization of individual independent brands makes them have no time to deal with customer relationship, which leads to the decline of the overall customer complaint response rate and withdrawal rate of independent brands compared with last year; In terms of solution rate, independent brands are still in the lead.
• In the horizontal comparison of complaint experience in different industries, the performance of automobile industry is only better than that of real estate industry, and there is still a gap compared with e-commerce, home appliances and intelligent products.
If you want to get the full report, you can contact us by leaving us the comment. If you think the information here might be helpful to others, please actively share it. If you want others to see your attitude towards this report, please actively comment and discuss it. Please stay tuned to us, we will keep updating as much as possible to record future development trends.
RecordTrend.com is a website that focuses on future technologies, markets and user trends. We are responsible for collecting the latest research data, authority data, industry research and analysis reports. We are committed to becoming a data and report sharing platform for professionals and decision makers. We look forward to working with you to record the development trends of today’s economy, technology, industrial chain and business model.Welcome to follow, comment and bookmark us, and hope to share the future with you, and look forward to your success with our help.