According to the survey report of automobile factory quality in 2022, the quality of new cars of automobile enterprises decreased by 11% year on year From JD Power

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JD Power released the 2022 version of “Research Report on automobile factory quality”. It can be seen that the shortage of chips and the supply chain crisis not only pushed up the car price, but also had a certain impact on quality control. Overall, the new car quality of car companies fell by 11% year-on-year, the largest decline since the industry recorded. The quality of electric vehicle manufacturers has suffered the most serious decline – Tesla, which has long been criticized by roast, ranks seventh from the bottom, and polestar is directly at the bottom.

Ex factory quality survey (from JD Power)

Specifically, JD Power found 226 problems in every 100 Tesla electric vehicles. However, in other brands of electric vehicles, the survey showed that there were 240 problem reports per 100 vehicles – a slight decrease from 251 last year.

The survey is based on a total of 84165 verified Personal / car rental vehicles registered between November 2021 and February 2022, involving 33 different brands / 189 different models.

Ranking of brand problems

Among them, software experience is a persistent disease in the automotive industry. Six of the top 10 issues are closely related to the information and entertainment system, especially apple Carplay and Android auto, which are highly expected by new car consumers.

Nearly half of all consumers surveyed are using Carplay – 17% fewer problems reported than Android auto.

The first three car parts of ex factory quality

The investigators pointed out that both Carplay and Android auto still have great room for improvement, and users have more and more trouble connecting.

At the same time, the problem of wireless Carplay / Android auto screen projection is also increasing, jumping from 4.9 per 100 vehicles in 2021 to 5.8 in 2022.

The first three SUV parts of ex factory quality

Surprisingly, among the functions that need to be improved, such as touch screen display, Bluetooth connection, reversing image, etc., the questionnaire shows that the pre installed voice recognition function of car companies is the most expected.

In addition to the decline in quality, the report also lists some functions that car companies have reduced due to the shortage of control chips, including advanced driving assistance, seat heating, parking assistance module (only one remote key is provided), etc.

The first three boxes of goods and pickup trucks of ex factory quality

In 2021, Chevrolet and other brands cut off such functional modules as mobile phone wireless charging and automatic start stop to reduce fuel consumption in some SUV models, and Ford also removed the rear air conditioning control components of the Explorer SUV.

However, General Motors’ Buick still received the most outstanding overall factory quality, and its Chevrolet Malibu and Cadillac calyde models also received many awards, followed by BMW and Hyundai.

Model production line quality list

Finally, the covid pandemic has undoubtedly caused great obstacles to the automotive industry. However, David Amodeo, global automotive director of JD Power, was not surprised by the ex factory quality reports of various car companies.

It pointed out in a press release that “as the technology and functions of cars become increasingly complex, the key components that provide support for them are also inevitably affected by the supply chain shortage”.

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