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2021 forecast for Asia Pacific Region From Forrester

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The following is the 2021 forecast for Asia Pacific Region From Forrester recommended by recordtrend.com. And this article belongs to the classification: Forrester, network marketing.

According to Forrester’s forecast for 2021, the success of Companies in the Asia Pacific region will depend on the speed and extent of their use of technology, whether they help their employees adapt to the new normal, and build different platforms.

Forrester’s major forecasts for the Asia Pacific region in 2021 include:

The chief marketing officer (CMO) will maintain control over the entire customer life cycle

CMOS will put customers at the center of everything they do, including leadership, strategy and operations.

Spending on loyalty and customer retention marketing will increase by 30%. Marketers will re emphasize the value of their loyalty programs and will move from a frequency based reward program to a mature and comprehensive loyalty program.

Compared with the company focusing on profit only, value oriented company will achieve higher profit

Up to a third of consumers in the Asia Pacific region make value driven buying decisions and deal with brands committed to supporting local communities and ethical practices. Brands can no longer work in the shadows, and every action, statement, and social media connection is receiving constant attention. Brands that respond to complex economic, environmental and social challenges with integrity, competence and transparency will win the trust and loyalty of these value based consumers.

As a result, Forrester expects the number of public certification companies in the Asia Pacific region to grow by more than 25% to 500, up from 394 in September 2020.

Platform wars in the region will heat up

As the battle for supremacy in the Asia Pacific region heats up, most companies will become platform enterprises to survive in the digital era. 25% of companies will move from experimentation to connecting pragmatically to ecosystems that are critical to their customers.

The rapid rise of Amazon’s extended products and the geo platform will trigger a platform war in India, including flipkart and paytm. In addition to large technology companies, competition in the region will also intensify, including Alibaba, Jingdong and pinduoduo. Banks, technology companies, payment companies and accounting software providers are also competing to build a small business ecosystem.

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