70.39% of the users said that it was difficult to transfer their numbers to the network From Beijing Consumer Association
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The following is the 70.39% of the users said that it was difficult to transfer their numbers to the network From Beijing Consumer Association recommended by recordtrend.com. And this article belongs to the classification: telecommunication industry .
The Beijing Consumer Association recently released a survey report on the service and 5g cognition. The survey results show that 70.39% of the respondents who have handled the service said that they will encounter some difficulties and obstacles in the process. For example, some consumers have to give up the service because the original package contract has not expired and is involved in liquidated damages.
It is understood that the Beijing Consumer Association has entrusted Beijing Zhongzhi Ping’an Business Service Co., Ltd. to carry out a survey on the service and 5g cognition in Beijing. During the period from May 31 to June 28, a total of 4344 valid questionnaires were collected through off-line street stop and online questionnaire survey, 1754 offline and 2590 online; and 3519 public opinion information were obtained from November 1, 2019 to July 31, 2020 through program design. Through the experience survey, 16 districts of Beijing were divided into three areas, namely, six districts of the city, three suburban areas and three outer suburbs. 36 times of “carrying number to network” experience was arranged. Among them, China Mobile, China Telecom and China Unicom experienced 12 times respectively. The performance of each operator in terms of personnel service, handling conditions, handling process and handling results was scored.
The results of the experience survey show that in the comprehensive evaluation of the three operators, the comprehensive scores of handling transfer out services ranked from high to low as: China Unicom 93.49, China Mobile 92.89, China Telecom 89.86; the comprehensive scores of transfer in services ranked from high to low: China Mobile 93.52, China Telecom 93.18, China Unicom 89.14.
According to the survey, 84.91% of the respondents knew or heard about the “carry number to network” business, only 15.09% of the respondents said they did not know. 51.71% of the respondents who had handled the “transfer with number” indicated that the original operator’s signal and network speed were not good, followed by 36.99% said that the package price and package content were more affordable after the network transfer, and only 11.3% of the respondents said that the network was transferred due to poor service of the operator or other reasons. The three major operators have stipulated that the transfer of network with number must be handled in the self operated business hall, and the newly purchased number can only be transferred after completing the business effective process.
Mobile phone China read more: Korea Telecom Operators Association: in 2018, the number of people carrying number to network in Korea dropped to the lowest point in 13 years, and the rate of users transferring network with number in three years was only 0.27%. Ministry of industry and information technology: 2% of the total number of users carrying number to network. China Telecom: in November 2019, China Telecom’s operation data became the biggest beneficiary of number carrying and network transferring. Who is the biggest beneficiary of carrying number to network? Counterpoint: Chinese operators compete to promote 5g service commercial Broadband Development Alliance: Q4 in 2018, China’s fixed broadband network average download rate reached 28.06mbps China Institute of information and communications: June 2018 analysis report on domestic value-added telecom business license The number of mobile phone users increased by 1.2 million, and the total number of users reached 195.54 million. 2014 operator financial report: telecom business entered a new normal of micro growth Ericsson: ICT industry development trend in 2015 emarketer: effective method of us telecom marketing keeping relevance ZDC: China’s 3G mobile phone market analysis report in September 2011
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