2021 HR technology and service trend report From ISG

The following is the 2021 HR technology and service trend report From ISG recommended by recordtrend.com. And this article belongs to the classification: cloud computing, research report.

According to the results of this year’s survey, the migration of human resources to the cloud is accelerating.

This accelerated shift from the pandemic to the cloud shows that enterprises need to give priority to employee experience, support for virtual labor, and more flexible models to meet business needs.

In the process of migrating to HR software as a service (SaaS) solution, enterprises not only realize cost savings in it and HR, but also obtain measurable business value.

Enterprises that fail to see their human capital management (HCM) implementation as a real transformation are much less likely to achieve their business objectives. Companies that spend time coordinating and optimizing their processes report that their human resources technology has achieved better results in improving efficiency and user experience.

Enterprises adopt emerging technologies (such as robot process automation and artificial intelligence solutions) slowly, and have limited understanding of their effectiveness in human resource operation. Nearly 7 / 10 enterprises expect that by 2022, more than 20% of employees will work from home (WFH), and the most common view is that 20-40% of employees will work from home.

Outsourcing and hybrid outsourcing delivery mode has become the main service delivery mode across human resources functions. Compared with the same period last year, the use of outsourcing as the main or mixed delivery mode has increased, indicating the strong growth of outsourcing and shared services.

Enterprises of different sizes achieve different impacts through outsourcing. Smaller enterprises (less than 10000 employees) report significant improvement in service quality; Larger enterprises (with more than 50000 employees) have made the greatest progress in reducing costs.

Enterprises have made progress in data and analysis, and their desire for data has reached an unprecedented level. However, presenting data and insights, delivering them quickly to the enterprise, and using them to drive business impact actions remains a challenge for many people.

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