Research Report on digital product experience of hearing impaired users in China in 2022 From Shenzhen Information Accessibility Research Association

The following is the Research Report on digital product experience of hearing impaired users in China in 2022 From Shenzhen Information Accessibility Research Association recommended by recordtrend.com. And this article belongs to the classification: Life data, research report.

The report on hearing impairment mainly conducts research on Internet hearing-impaired people, describes the portraits of Internet hearing-impaired users, understands the use scenarios, behaviors and needs of intelligent terminal devices and hearing aids for hearing-impaired people, and understands the current situation and focus of enterprises in the field of hearing impairment, as well as the development trend of standards in the field of hearing impairment through visits, exchanges and interviews with enterprises.

The report on hearing impairment points out the common misunderstandings of the public about hearing-impaired groups, including: hearing impairment is not equal to deaf mutes. In the survey, it is found that 60% of users choose oral English as one of the ways of communication, and the young group is better in oral expression; Hearing is not equal to hearing clearly. Nearly 70% of users will wear hearing aids; Hearing does not mean understanding. The most common problem encountered in the work is that it is difficult for the interviewed users to obtain and understand the feedback information.

At the level of using intelligent terminal devices, communication is still the biggest pain point faced by hearing-impaired users, including communication in different scenarios such as answering and making calls, emergency help, social chat, work and medical treatment. In these scenarios, voice to text, voice recognition and text to speech functions are particularly important for hearing-impaired users. At present, many devices / applications on the market have the function of voice to text, but hearing impaired users still believe that the accuracy and stability of recognition and multi person identity recognition need to be improved. In addition, the satisfaction of voice recognition, text to speech, dialogue enhancement, noise reduction / permeability mode function is low, which needs to be optimized.

In terms of the use of hearing aids, it was found in this survey that 56% of hearing-impaired users would choose to use hearing aids (one ear / two ear wear), and pay attention to the quality and comfort of the equipment, with the price ranging from 7001 yuan to 20000 yuan. At the same time, more than 60% of hearing impaired users currently use traditional hearing aids that cannot be connected to their mobile phones. Among the users with smart hearing aids, nearly 60% of users (57%) choose to connect directly with mobile phones, and these users are relatively more satisfied with the product experience. But at the same time, the connection is unstable, Caton and Howling are the problems that occur frequently when hearing aids are connected to mobile phones.

At the level of industry observation, through the investigation of enterprises / organizations that have hearing accessibility or hearing related rehabilitation products, it is found that relying on the guidance of national policies, more and more enterprises have begun to take barrier free actions and successively covered more people with disabilities, from the early attention to visually impaired / elderly users to hearing-impaired groups, from passive access to hearing-impaired user information to active access to users, including enterprise forces in different fields, The multi-party cooperation and participation of intelligent terminal software application auxiliary equipment has become a trend.

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